Refund policy

Refund and Returns Policy

Last updated: October 4, 2026

This policy applies to orders placed with Recreational Standard by customers in Jersey, the United Kingdom (UK), the United States (US), Canada, Australia and New Zealand. It sits alongside, and does not affect, your statutory consumer rights.

1. Damaged, Defective, or Incorrect Items (No Physical Return Needed)

If your item arrives damaged, incorrectly printed, poor quality, or if we sent the wrong size or design, you do not need to mail the item back.

Because our garments are printed to order, we resolve manufacturing defects entirely via digital proof. To report a quality issue:

Contact us at hello@recreationalstandard.store within 21 days of delivery.
Include your order number.
Attach a clear photo showing the specific defect or quality issue, a photo of the entire garment laid flat, and a photo of the shipping label on the packaging.

Once verified, we will immediately arrange for a free replacement to be printed and shipped to you at no extra cost, or issue a full refund. You may keep, donate, or discard the original defective item.

The 21-day window is our standard process and does not limit any legal rights you have under the consumer laws where you live (see section 6).

2. Changing Your Mind (14-Day Returns for Sizing & Buyer's Remorse)

For non-defective items (e.g., if you changed your mind or need a different size), you may cancel your order and return it within 14 days from the day you (or someone you nominate) receive your order.

UK customers: this is a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Customers in Jersey, the US, Canada, Australia and New Zealand: we offer the same 14-day return period as part of our own policy, in addition to any rights you have under local law.

Exclusions: This return option does not apply to items that have been personalised with your own custom text or artwork, or sealed hygiene items (such as underwear or swimwear) that have been unsealed after delivery. Standard graphic apparel from our catalog is eligible for return.

How to start a return request:

Log in to your customer account.
Select the order and choose the option to request a return or cancellation.
If you cannot use your account, email hello@recreationalstandard.store with your order number and the items you would like to return.

We will confirm your request by email and send you our physical return address instructions. Do not attempt to mail returns back to the printing address listed on your shipping package, as these third-party facilities cannot process client returns.

3. Sending Your Non-Defective Items Back

Once you have notified us that you want to return your order, you must send the items back within 14 days to our headquarters:

Recreational Standard, Les Dunes, La Rue à Don, Grouville, Jersey, JE3 9DX, Channel Islands

To receive a full refund, please make sure items are:

Clean and in a resalable condition, with tags attached where possible.
Free from perfume, smoke, pet hair, or stains.
Unwashed and unworn (trying items on to check the fit is perfectly fine).

Return costs and logistics:

Who pays: You are responsible for paying the return shipping costs for size exchanges or buyer's remorse. We highly recommend using a tracked service, as you are responsible for the items until they reach us.
International returns: Our returns address is in Jersey. If you are sending a parcel from outside Jersey, mark it as returned goods and include any customs declaration your postal service or carrier requires. Duties, taxes or customs fees charged by a carrier or customs authority on the original order or on your return are collected by those parties and cannot be refunded by us, although you may be able to reclaim them from the relevant authority.
Delivery costs refund: If you return the whole order, we will refund the standard delivery cost you paid for the original shipment.

4. When You Will Get Your Refund

For eligible physical returns, we will refund you within 14 days of receiving the items back at our address, or receiving proof that you have posted them, whichever comes first.

Refunds will be issued to your original payment method, in the currency you paid in.
If an item is returned worn, washed, or damaged beyond what was required to check it, we may deduct a reasonable amount for the loss in value.

5. Exchanges

If you need a different size or colour, the fastest method is to submit a return for your original item under this policy and place a new order on our website simultaneously.

6. Faulty Goods and Your Legal Rights

Separately from the 14-day return period, consumer laws give you rights when goods are not as described or are defective. If your garment develops a manufacturing fault under normal wear and care (such as a seam failure), contact us with photos so we can evaluate it. Depending on where you live, your rights may include:

UK: the Consumer Rights Act 2015.
Jersey: the Supply of Goods and Services (Jersey) Law 2009.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand: the Consumer Guarantees Act 1993.
Canada and the US: the consumer protection laws of your province, territory or state.

Nothing in this policy removes or limits those rights.